The Xerox Portal
To order supplies or request service on a machine, visit the U-M Xerox Portal.
You will need to create an account to access this system.
Supplies
Supplies are automatically ordered and shipped to the machine’s key operator. As the machine gets low on toner or other supplies, it sends messages back to Xerox. Sometimes though it is good to have some extra supplies on hand just in case. There are also certain parts that do not get automatically replenished.
To order your own supplies, visit the Xerox portal and login with your Xerox account credentials. Click on Service & Supplies, then Supplies. You will need to search for your device (its serial number is the best way to find it. You will find your device’s serial number on the sticker on the top of the machine.) The Law School Information Technology department also maintains a list of printer serials. If you need it, please let us know.
Service
The Law School Information Technology department does not service Xerox printers. To contact a Xerox technician, visit the Xerox portal and login with your Xerox account credentials. Click Service & Supplies, then Break-Fix. Search for your device, and fill out and send a new service ticket. A Xerox technician will contact you to arrange a time to look at your machine.
Change a Key Operator/Contact
If you have taken over managing a device, Xerox will need to input your information into their system so supplies will be delivered to you, and you will be contacted on any service calls/tickets placed for the machine. Please contact LawIT to do this switch so we can make a note of this change.
Recycling Used Supplies
Please bring used Xerox supplies to one of the following locations:
Outside B10-C in the basement of Hutchins Hall
There is a table that we use for used HP supplies. Please place used Xerox supplies under that table in the box on the floor.
In the Jeffries Hall Loading Dock
There is a large box labeled “Used Xerox Supplies”. You must use your MCard to access the loading dock area (the door is located on the south side of the building, at the top of a ramp, facing the parking lot).