Michigan Law Information Technology
We are here to support you.
|
Category |
Product |
Support? |
|---|---|---|
|
Law School wireless |
|
Yes¹ |
|
Home wireless |
|
No |
|
Law School network printer problems |
|
Yes |
|
Laptop exams |
Electronic Bluebook™ (EBB) |
Yes |
|
Spyware / Virus remediation |
|
Consultation Only |
|
Data backup & transfers |
|
Consultation Only |
|
Operating System upgrades |
|
Consultation Only |
|
Basic problem diagnosis & consultation |
|
Yes² |
|
Operating Systems (supported by Law School network) |
Windows 10, 11, macOS 12+ |
Consultation Only |
|
Operating Systems (not supported by Law School network) |
Windows versions prior to 10, DOS, Linux, Unix, macOS versions prior to 12 |
No |
|
Software/Applications |
|
Consultation Only |
|
Operating System upgrades |
|
Consultation Only |
|
Hardware |
|
Consultation Only |
¹ Most 802.11 a/ac/ax wireless cards work with the Law School network. Your device must support 802.11a to connect to MWireless. Older cards may be able to connect to MGuest only.
² If time permits, we will provide initial consultation and diagnosis of basic problems (which may in the process resolve the problem). However, in general we do not provide support for applications, operating systems, hardware, or other issues not connected with Law School network access. All other technical difficulties or questions should be directed to the appropriate vendor or laptop repair facility.
Troubleshooting
Troubleshooting for laptop problems such as failed wireless, printer connectivity, or Electronic Bluebook setup is available from a computer support specialist on duty in 331 Legal Research (office behind the Reading Room front desk). Walk-in assistance is available on a first-come-first-served basis. We will make every attempt to assist you, but we cannot guarantee that your laptop can be connected to the network.
For technical problems outside the scope of this policy, you will need to contact your laptop vendor (if equipment is still under warranty) or a laptop repair service.
The computer repair service at the U-M Tech Shop provides low-cost assistance with laptop maintenance and repair problems.
* As a precautionary measure, they strongly encourage all customers to back up their personal files, whenever possible, PRIOR to bringing a system in for repair.
Visit ITS Tech Repair
*Last updated July, 2024