Michigan Law Information Technology

We are here to support you.

Category

Product

Support?

Law School wireless

 

Yes¹

Home wireless

 

No

Law School network printer problems

 

Yes

Laptop exams

Electronic Bluebook™ (EBB)

Yes

Spyware / Virus remediation

 

Consultation Only

Data backup & transfers

 

Consultation Only

Operating System upgrades

 

Consultation Only

Basic problem diagnosis & consultation

 

Yes²

Operating Systems (supported by Law School network)

Windows 8.1/10, OSX 10.14+ (English-language versions only)

Consultation Only

Operating Systems (not supported by Law School network)

 

No

Software/Applications

 

Consultation Only

Operating System upgrades

 

Consultation Only

Hardware

 

Consultation Only

¹ Most 802.11 a/g/n/ac wireless cards work with the Law School network. Your device must support 802.11a to connect to MWireless.

² If time permits, we will provide initial consultation and diagnosis of basic problems (which may in the process resolve the problem). However, in general we do not provide support for applications, operating systems, hardware, or other issues not connected with Law School network access. All other technical difficulties or questions should be directed to the appropriate vendor or laptop repair facility.

Troubleshooting

Troubleshooting for laptop problems such as failed wireless, printer connectivity or Electronic Bluebook setup is available from a computer support specialist on duty in 331 Legal Research (office behind the Reading Room front desk). Walk-in assistance is available on a first-come-first-served basis. You may also email LawITStudentSupport@umich.edu. We will make every attempt to assist you, but we cannot guarantee that your laptop can be connected to the network.

For technical problems outside the scope of this policy, you will need to contact your laptop vendor (if equipment is still under warranty) or a laptop repair service.

The computer repair service at the U-M Tech Shop (formerly Computer Showcase) provides low-cost assistance with laptop maintenance and repair problems, including:

  • Virus remediation and software troubleshooting
  • Software installations, including operating system upgrades
  • Hardware upgrades and installations (RAM, hard drives network cards, etc.)
  • Data transfers and recoveries
  • Hardware Repair for Apple, Dell, and HP computers, iPad/iPod/iPhone, Microsoft Surface (warranty and out-of-warranty repairs), and other devices covered by a Safeware warranty.

* As a precautionary measure, they strongly encourage all customers to back up their personal files, whenever possible, PRIOR to bringing a system in for repair.

*Last updated on August, 2021